Ordering Ink Edibles Ltd* Products

We require a minimum of 3-5 day lead time from the time you place your order until we send it, for the standard prices to apply. If you require a quicker delivery time, Ink Edibles Ltd* reserves the right to charge a 10% express handling charge to the order. We will only apply this charge if we have to bring our staff in for overtime.

General Terms

Payment is required in full in advance at the time of your order being placed, whether that order is placed through our website or any other medium. Your order will only be prepared once we have received your payment in full.

Payment can be made either via BACs or PayPal.

Ink Edibles Ltd* working days are; Monday to Friday excluding Public Holidays in England.
Ink Edibles Ltd* or any of its directors shall not be liable for any consequential loss to the customer whether this arises from a breach of contract or any other way.

Ink Edibles Ltd* total liability for any claim howsoever arising shall not exceed the price paid by the customer for the goods supplied by Ink Edibles Ltd* or any of its directors.

Product images used on our website or other media are for illustration purposes only and the delivered product may vary from that shown. Colours may vary.

Your statutory rights are not affected by this document or website.

English law applies to all transactions.

By placing an order with Ink Edibles Ltd*, either through our website, over the telephone, or by any other medium you are agreeing to these terms.

Product Delivery

To ensure that you receive your order on time, we use a reliable, next-day business courier (samples are sent via standard mail). However, please remember that once your order leaves our premises, we have no control over the delivery process. We recommend that when you are choosing your preferred delivery date, you pick one which is a day earlier than needed. The shelf-life of our products are very good, however, you can find more information on this on the product page.

We will require you to state your preferred delivery date when placing your order, and we will book the delivery accordingly. Updates will be sent to your specified email address or mobile number. If you have any queries or concerns regarding your delivery, please get in touch with us via our Contact page or telephone.

It is your responsibility to ensure that the delivery address specified is the correct one.  We will follow your instructions for delivery. Any additional costs for redirection are the responsibility of the client and in the event of non-delivery, we will reclaim the costs from you.

Please be aware that someone will need to be onsite to accept your delivery.  Deliveries will normally be made between 8am and 6pm, Monday-Friday, unless a specific express order has been arranged. If no one is available to receive the delivery, you will be required to make new arrangements directly with the courier. We cannot take responsibility for any orders not delivered due to your absence.

If circumstances change and no one will be available to accept your delivery, it is important that you contact us or the courier immediately to rearrange your delivery to a more acceptable time. If you are not available when the courier arrives, the order will be destroyed, this is for hygiene reasons. Ink Edibles Ltd* cannot offer refunds for missed orders.

We base our standard delivery cost on the following criteria:

  • Weight of order
  • Number of boxes
  • Locations
  • Date and time of preferred delivery

 

Our delivery quotes are usually based on your order arriving between 12.30 and 16.00, Monday – Friday (excluding Bank Holidays). If you do require an earlier or weekend delivery time, these are available at a surcharge. Bank Holiday deliveries are not available. If your order’s destination is remote, please allow an additional 24-hours for your delivery and be mindful that these may require additional delivery costs.

Our delivery times are a guideline; we use a courier who is reliable but, from time-to-time, there will be circumstances outside our, and their, control, i.e. traffic volume, access etc. We cannot accept liability for any late delivery caused outside of our normal business operations. The vast majority of orders arrive within the estimated delivery schedule.

Areas which we consider within our standard delivery are:

Most of the UK, Northern Ireland and some parts of the Republic of Ireland (please contact us for more information). We class the Scottish Highlands & Islands and some Scottish postcodes as remote. If your delivery address is in any of these areas, please contact us before placing your order for further guidance.

Please supply a telephone number for your delivery recipient so that they are contactable in case of problems with accessing your address. The number will not be used for any other purpose and we are unable to contact recipients for any other reason.

If your delivery hasn’t arrived by the estimated date, please contact us directly – in certain circumstances we can contact the courier to track the progress of your order, however, this is only possible 9am – 5pm on Monday – Friday. Public holidays are excluded. We will do everything in our power to ensure that your order arrives on time, but usually once your order leaves us, it is down to the courier to deliver it within the agreed timescales.

If you are sending your order to a large organisation or business address, please inform your post-room before the order is despatched – orders can be mis-directed once they are delivered to big premises.

Damages

We send all our orders out as we would love to receive them, so our aim is that you receive a perfect order on time. In the rare event that it isn’t as you requested, or something is missing, we must be informed within 24-hours of the delivery or the very next working day. We can then dispatch a replacement. Ink Edibles Ltd* only offer refunds or compensation at our own discretion after consideration. Consideration will only be given if the item is damaged beyond reasonable use. For any consideration, photographic evidence will be required along with its original packaging.

If your order is returned to us by the courier following an unsuccessful delivery, the customer will be liable for any additional return costs charged by the courier.

It is very unlikely that your order would be mislaid during delivery, however, if it doesn’t arrive within 48-hours of the agreed timescales, we must be notified, for any replacement goods to be dispatched to you.

Payment, Refunds and Cancellations

All Ink Edibles Ltd* products need to be paid for in full before they are dispatched to the recipient. If you fail to pay, your order will not be sent. If you have a specific enquiry regarding this, please contact us before placing your order.

Ink Edibles Ltd* operate a standard ‘no returns’ policy as items are customised, unless it falls into one of the following categories:

  • The order has arrived damaged
  • The order is not what was ordered

In both of these circumstances, we will offer you a replacement product. If you are not happy with your Ink Edibles Ltd* order for whatever reason, please contact us as soon as possible.

All Ink Edibles Ltd* products are personalised to your requirements and therefore we do not accept cancellations once it has been printed. If you wish to change your order before it has been decorated, please contact us immediately and we will endeavour to assist you.

You (the customer) are liable for the cost of returning goods to us.  We recommend that you use a recorded or special delivery service.

Failed payments for orders, whether they are disputed or recalled by the customer, will be subject to an administration fee and any other additional costs incurred. The customer is liable for these costs.

Ink Edibles Ltd* reserve the right to refuse your order for any reason. We also reserve the right to cancel your order or part of it. Ink Edibles Ltd* will not be responsible for any damages or loss incurred by the customer by us cancelling or declining your order other than set out in these terms and conditions.

Ingredients

Our basic products are sourced from a factory which may also handle nuts.
All product pages include a full list of ingredients. Any products which contain nuts will be clearly indicated. However, Ink Edibles Ltd* cannot guarantee that all ingredients or products are 100% free from nuts or nut traces.

Image Quality

In all instances, we will do our very best to replicate your logo and colours accurately, however, the printing process is not the same as printing to paper or clothing, and there is an absorption of 20% of the food dye by the product. If you would like more information on this before you purchase, please get in touch with us.

By placing an order, you accept our terms and conditions.

Copyright

All images and logos supplied by you must be authorised by the copyright holder. By placing your order with us, you are confirming that you have permission and granting us licence to print from, modify, or otherwise use the image as per your request. No images supplied should infringe any copyright, or intellectual rights of any third party. In the event of there being any doubt by us, we reserve the right to refuse to use the image without any liability or obligation. In the event of any legal enquiry relating to breach of copyright, we will co-operate with any law enforcement request.

You must only supply us with images for which you own copyright, or which you are authorised to supply to us by the copyright owner. You warrant that none of the images you supply contain anything which would infringe any copyright, trade mark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone sending any material in breach of this these terms.

Images supplied to us remain under the existing copyright. By supplying us with an image you are granting us a licence to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Ink Edibles Ltd* using the images you supply.

It is the responsibility of the customer, whether it is an individual, company or organisation, to provide images which are not protected by copyright law. Customers are responsible for obtaining any required permissions in the case of copyright.

From time to time we may photograph products produced for customers for our promotional use (for use on but not limited to; website, brochures or advertising media), unless you specifically indicate otherwise.

We reserve the right to refuse orders which contain any material or content which is abusive, defamatory, blasphemous, pornographic (of all kinds), threatening, offensive to any religion or race, or inciting hatred to any person or persons. Any material which is generally offensive or breaches the law will be refused.

*Ink Edibles Ltd is a trading name of 0161 Manc Ltd.